Our t-shirts can be exchanged but not returned! And also due to the natural of our accessory pieces being custom-made products, they are all final sales!
We take great pride in our product and it is 100% guaranteed. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A customer service representative will provide the customer a return shipping label along with instructions for the return of all of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair voids the product defect exchange policy. If JCK Brand, LLC. verifies and agrees that the product is defective in any way, JCK Brand, LLC. will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. JCK Brand, LLC. will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise, the customer will receive a $15 credit towards another shipping option. If JCK Brand, LLC. does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
From time to time, JCK Brand, LLC. at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 7 calendar days from the date of purchase. Any exchange request after 15 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids all exchange and replacement guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange, the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.